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I zoned out of the dungeon/area and suddenly I can't move, I can only turn around.

If you notice your movement has suddenly become restricted following a zone change, please check your encumbrance in the character items window. Removing some items will lessen your weight and allow you to move more freely. Should you be unable to move and are not encumbered, please submit an in-game appeal so that a CSR may assist you.

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