Per the EUALA agreement that you must agree to, the secret word is used to prove ownership of the users account. Please also note, per the EUALA that it is the sole responsibility of the user to keep track of and keep the word secure at all times. In the event that you are not able to remember the secret word when asked by Mythic’s representatives in connection with an accounting issue, Mythic shall not be required to use any means to help establish your ownership of the account. The secret word “must” be verified over the phone by calling our billing department at 650-628-1001, Monday through Sunday, between 10am-10pm. The secret word can never be verified via e-mail.