What to expect from Customer Support
The following is what you can expect from DAoC Customer Support. This list is by no means all inclusive, but is intended to provide a general understanding of what can be expected from our support structure.
1. In-Game Customer Service Representatives (CSR) are available 24 hours a day, 7 days a week. 2. Telephone and E-mail Support is available from 10am - 10pm EST, 7 days a week. 3. You will get a timely response to your question or concern, based upon CSR work-load. You will not receive a response to "How Do I" types of issues. 4. You will receive unobtrusive and professional support. 5. We will make every attempt not to interfere with you or the game, unless absolutely necessary in the performance of our duties. 6. You will be treated fairly and equitably. 7. Any incident that could be construed as a violation of our policies will be investigated fully, with the benefit of the doubt being given to the customer, prior to action being taken. 8. All disciplinary action will be resolved as quickly as possible, and will be based on the severity of the violation, the situation in which the violation occurred, and your account history.