If you are having problems within the game, there are several tools included to help you resolve your problem. The first thing you can try is pressing the F1 key on your keyboard. This will bring up our in-game help system, which has answers to many common questions, and instructions on how to perform many of the tasks that you may be interested in. If this does help you to resolve your problem, you can try using our Player Advice system. This system is staffed by other, experienced players who have a desire to help out others who may be having problems. Just type /ADVICE into the chat command interface and you will be given instructions on how to use the system.
If you still have an unresolved issue, please perform the following. Type /APPEAL with the current problem you are experiencing. For example, /appeal I am stuck behind a rock. This will report your current problem to our In-Game Customer Service Representatives. CSRs are available for in-game support 24 hours a day, 7 days a week. After typing /APPEAL, you will be presented with instructions on how to report your problem. Our CSRs will address your issue as soon as possible.
If you are having problems installing or running the games, or have questions about your account or billing, please go to our support website at Support.Darkageofcamelot.Com . On this site you will find very useful information about how to solve your problems, a powerful knowledgebase of information, and tools to help you with any account changes that you need to make. If this does not resolve your technical or billing question, please feel free to call our customer support department at (650) 628-1001. We will help you work through any problems that you have to ensure that you get the maximum enjoyment out of DAoC. Our customer support line is open from 10:00 am through 10:00 pm EST, 7 days a week, to serve you better.