For us to be able to assist you, we will need a DXDIAG file from you, along with a description of the problem that you are having. To retrieve a DXDIAG file from your machine, please perform the following: Click on the windows start button and then click on run. Next type in DXDIAG. When the menu appears, click on "save all information." Save the file to a location on your hard drive and then email that file to [firstname.lastname@example.org] along with a description of the current problem you are facing. One of our technical support representatives will review the email and respond to you within 72 hours.