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Detailed Violations and Disciplinary Actions

Purpose

This document is intended to give a detailed list of Violation Issues, and the actions that can be taken to alleviate these issues.

Description

All policy violations will be investigated fully and all customers are given the benefit of the doubt when involved in any violation issue. We are here to make DAoC a great play experience for everyone involved, and are committed to handling violation issues in a timely, fair, and unobtrusive manner.

In general, Mythic Entertainment will always try to use a “3 strikes and you’re out" policy in regards to violation issues. This will be highly dependant on the nature and severity of the issue though. Possible actions that can be taken to resolve a violation issue:

  • No action taken.
    • Once we have investigated a violation issue and find that there was no violation, we will not take any action.
  • Level 1:Warning placed on Account.
    • A warning is placed on the violator’s account. This warning will have descriptive information relating to the violation and will be set at the account level. If no further violations occur, this warning will be removed after one year. If found to be online the player will be contacted in-game and directly warned. The player will be sent an e-mail explaining exactly what happened, why it happened and what exactly it means.
  • Level 2:Suspension.
    • A suspension mark is placed on the violator’s account. A suspension will be reviewed by a CSR Supervisor before being issued to ensure that it is warranted. This mark will have descriptive information relating to the violation and will be set at the account level. The violator is removed from the game, and not allowed back in for a period ranging from 1 to 7 days, depending on the severity of the violation. If there are reoccurring violations then the suspension length will be increased. This is intended to let the player cool-down and think about his actions. If no further violations occur, this mark will be removed after one year. If found to be online the player will be contacted in-game and removed from play to begin the suspension. The player will be sent an e-mail explaining exactly what happened, why it happened and what exactly it means.
  • Level 3:Banishment.
    • A Banishment mark is placed on the violator’s account. Only a CSR Supervisor or the CS Director may do this. This mark will have descriptive information relating to the violation and will be set at the account level. The violator is removed permanently from the game. Their account is marked as permanently terminated, closed, and not allowed to be re-opened. The player will be sent an e-mail explaining exactly what happened, why it happened and what exactly it means.
  • The level of action taken is dependent upon the severity of the violation that occurs and the violation history on the account. If there are reoccurring violations then the level of action will increase until ultimately banishment takes place.
  • If you have any questions or concerns about any disciplinary action that is taken against you, please send an e-mail to dispute@darkageofcamelot.com. Please send the email from the email address used by the account you wish to dispute from and include any pertinent information in this email. We will respond to your concerns as soon as possible, review the action taken to ensure it was warranted, and discuss any concerns that you may have.
  • The following is a detailed list of Policy Violations and the actions that can be taken to resolve them. As always, Mythic Entertainment reserves the right, in it’s sole discretion, to take any actions necessary to preserve the continuity of the game, and ensure the playability of DAoC for all of it’s customers.
Type of Violation Action Taken
General Harassment violations. Warning up to Banishment can be used to resolve these issues. This is dependent upon the severity of the issue and any previous violations.
Aggressive, harassing behavior including derogatory and/or hateful comments that are sexual, racist, religious, or related to gender or creed Warning up to Banishment can be used to resolve these issues. This is dependent upon the severity of the issue and any previous violations.
Exploitation of Bugs or game anomalies. Account does not have any previous exploitation marks, and intent to exploit cannot be proven. Warning up to Banishment can be used to resolve these issues. This is dependent upon the severity of the issue and any previous violations.
Exploitation of Bugs or game anomalies. Account has previous exploitation marks or multiple other marks, OR intent to exploit can be proven. Suspension or Banishment will occur based on the severity of the issue.
Repeated killing of a monster that cannot attack you or that attacks you and does no damage.Repeated in this case means, killing the monster more than 3 times. These types of issues are always bugs or game anomalies and should be reported immediately. Warning up to Banishment can be used to resolve these issues. This is dependent upon the severity of the issue and any previous violations.
Violation of Items #1, #2, or #10 of the Naming Policy. Character renamed. Warning up to Banishment can be used to resolve these issues. This is dependant upon the severity of the issue and any previous violations.
Honor in Combat Policy Violations. Warning up to Banishment can be used to resolve these issues. This is dependant upon the severity of the issue and any previous violations.
Posting or Transmitting sexually explicit images. Immediate Banishment will occur.
Organizing or participating in any guilds or groups that are based on, or espouse, any racist, sexist, anti-religious, anti-ethnic, anti-gay, or other hate-mongering philosophy. Warning up to Banishment can be used to resolve these issues. This is dependant upon the severity of the issue and any previous violations.
Transmitting any unlawful, harmful, threatening, abusive, obscene, vulgar, defamatory, hateful, racially, ethnically or otherwise objectionable content. Warning up to Banishment can be used to resolve these issues. This is dependant upon the severity of the issue and any previous violations.
Impersonating persons, including, but not limited to, Mythic employees, CSRs or hosts. Warning up to Banishment can be used to resolve these issues. This is dependant upon the severity of the issue and any previous violations.
Engaging in "disruptive behavior" in chat areas, game areas, bulletin boards, or any other area of the DAoC Services. Warning up to Banishment can be used to resolve these issues. This is dependant upon the severity of the issue and any previous violations.
Posting or transmitting chain letters or pyramid marketing schemes. Warning up to Banishment can be used to resolve these issues. This is dependant upon the severity of the issue and any previous violations.
Posting or transmitting unsolicited advertising, promotional materials, or other forms of solicitation. Warning up to Banishment can be used to resolve these issues. This is dependant upon the severity of the issue and any previous violations.
Violating any operating rule, policy or guideline of any other online service. Warning up to Banishment can be used to resolve these issues. This is dependant upon the severity of the issue and any previous violations.
Violating, intentionally or unintentionally, any applicable local, state, national or international law or regulation. Warning up to Banishment can be used to resolve these issues. This is dependant upon the severity of the issue and any previous violations.
Modifying any files that Mythic does not specifically authorize Player to modify. Immediate Banishment will occur.
Using any game hacking/altering/cheating software or tools. Immediate Banishment will occur.
Cross-realm teaming or spying. Suspension or Banishment can be used to resolve these issues. This is dependant upon the severity of the issue and any previous violations.
Any disassembly or modification of any of the Game’s executable code, databases and/or files. Nor may you interfere with or attempt to decipher any transmissions to or from the servers running Dark Age of Camelot. Immediate Banishment will occur.

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